Q: My system does not allow me to install the font that I just downloaded?
A: The file that you've downloaded is either a ".hqx" for Macintosh users or ".exe" for PC users and needs to be decompressed prior to installing the fonts.
Q: How do I install my typefaces?
A: ITC has supplied a comprehensive installation page on our Web site. Click here to review the installation instructions for both Macintosh and PC fonts.
Q: When I type characters using a Fontek typeface, I see boxes on the screen instead of characters?
A: Some original Fontek typefaces only contain uppercase alphabets. To indicate this, blank boxes were placed in the lowercase alphabet positions. Also, some of the original Fontek typefaces contain non-standard character sets. When these display typefaces were originally developed, certain characters, such as the "at" symbol, the number sign, and the equals sign, were not part of the standard display character set. Instead, numerous alternate letters, swashes, and ligatures were developed for these alphabets. If you type certain characters and see a blank box, then you know the character was not part of the original character set. All new Fontek releases, however, contain a standard character set, and have all upper and lowercase positions filled. You can check a font's character set by using the euripides online typesetter.
Q: I am having trouble printing a Type 1 Fontek display typeface or DesignFont?
A: Many of the Fontek typefaces and DesignFonts are quite complex, and contain a large number of points in their character outlines. Sometimes, a printer (particularly a PostScript Level 1 device) may not be able to process all of the points. To print the fonts, try converting the letterforms to outlines using a drawing application, such as Adobe Illustrator, and then placing the graphic in your document. Or, you might try using the TrueType version of a typeface, which is downloaded to your printer on a "character by character" basis, as opposed to the entire font being downloaded regardless of which characters are required.
Q: I have installed my Type 1 font correctly, but it still looks jagged on screen?
A: Adobe Type Manager, which is responsible for drawing Type 1 font characters on screen, may have difficulty if you have many fonts installed in your system. Given the complex nature of Fontek display typefaces, ATM may not have enough memory to properly draw a font on screen. Simply, open the ATM control panel, and increase the character cache size. You will then need to restart your computer.
Q: I've installed my font but it does not appear in the application's font menu?
A: There are 3 reasons why a font may not appear in an application's font menu.
1. Any active applications must be exited and restarted prior to accessing a newly installed font.
2. The bitmap or screen font (on the Macintosh) needs to be installed correctly. The location of the bitmap font will vary depending on which version of system software is being used. (Refer to the OS user manual for correct font installation procedures)
3. A font conflict may exist. This is a very rare condition that is caused when two fonts are named or numbered similarly and have been installed at the same time. The only solutions are to de-install one of the conflicting fonts or to use a font handling program, such as ATM Deluxe, Suitcase, or MasterJuggler to resolve the conflict.
Q: What is an AFM file? Do I need it?
A: The Adobe Font Metrics file is a text file that contains character metrics and kerning information. Though not used by Macintosh applications, this file may be required by certain Windows or UNIX-based applications.
PC
Q: When I attempt to install my PostScript font in Windows 98, Windows 95, or Windows 3.1 nothing appears in the Fonts control panel window?
A: Under Windows, PostScript Type 1 fonts are installed with Adobe Type Manager, also known as ATM. If you do not have this software, contact Adobe Systems Inc. or your favorite software reseller, or install the TrueType version of the font.
Q: I installed four weights of an ITC typeface, but in my application's font menu, I only see the name of one font?
A: If you install a typeface family that has multiple styles or weights, such as light, bold, italic and bold italic, these variants are accessed using an application's style menu. Simply select the font name from the font menu and choose the appropriate style designation.
Q: I cannot seem to display or print my TrueType fonts using Windows 3.1?
A: Due to the highly complex designs of some Fontek display typefaces and DesignFonts, it is recommended that an outline threshold value be inserted in the TrueType section of your system's WIN.INI file. This value may vary depending on your specific equipment and software. For example, when outputting to a Hewlett Packard LaserJet III a value of 64 is required for optimum results. To enter this value, simply open the WIN.INI file with Notepad or any other text editor, place your cursor after the line that says [TrueType], hit return and type "outlinethreshold=64" (no quotes) and then exit and save the document. You will then need to restart Windows.
Q: I can't seem to print Type 1 fonts to my printer, and I'm using ATM 2.0?
A: Early versions of ATM did not correctly track the location of a Type 1 font's .PFB file. If you are using ATM 2.0 or earlier, you will need to manually enter the name and location of the printer fonts into your WIN.INI file that are not resident in your printer: To enter this information, open your system's WIN.INI file using Notepad or another text editor. Locate the PostScript printer section of the WIN.INI file. For example, scroll to the section that looks similar to [PostScript,LPT1] (where LPT1 will be replaced by the port set for your printer). Locate the lines that describe the new fonts and add the location of the .PFB file in the form: pathname\font.pfb. For example:
softfont10=c:\psfonts\pfm\71849___.pfm,c:\psfonts\71849___.pfb
Close and save the file and restart Windows.
MACINTOSH
Q: When I print my document my Type 1 font appears jaggy or prints in Courier?
A: The printer font is not properly installed. The location of the printer font will vary depending on which version of system software is being used. (Refer to the OS user manual for correct font installation procedures.)
If you are still having problems with your fonts, please contact us.