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How to Order Fonts Online
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Ordering typefaces and other digital products from International Typeface Corporation is a safe and reliable process. Using the latest security technologies, ITC’s commerce system allows you to immediately download products from our Web site 24 hours a day, 7 days a week using any major credit card. Below are a few topics that explain the fundamentals of the ordering process. If you have further questions or if something is not quite clear, please contact us.
The Ordering Process: An Overview
Ordering and downloading typefaces and other digital products from the ITC Web site consists of five basic steps:
- Select the typefaces or other products you wish to purchase by clicking on the “Mac” or “PC” download link on any preview page.
- When you are finished adding items, review your Shopping Cart and click the Check Out button to submit your order to our secure commerce server.
- Read and accept the ITC End User License Agreement.
- Complete and submit the ITC Order Payment Information form, which includes credit card payment information. You will be asked again to confirm your order information, click on Complete Order.
- Once the transaction is processed and approved (which takes 30-60 seconds), you must download the typeface or product data to your computer. Please make a note of the Order Confirmation Number.
The Shopping Cart
ITC's online commerce system uses a digital “Shopping Cart” which lets you select multiple items for purchase. The Shopping Cart acts as a temporary storage location, holding a list of items you wish to purchase, and remembers these items while you continue shopping. To delete items from your Shopping Cart, simply change the quantity to 0 and click the Update Cart button. Once you are finished adding items to your Shopping Cart and submit your order, it will summon the ITC's end user license agreement. This license agreement allows you to install our fonts and digital products on up to five (5) CPUs at one location. If your Shopping Cart contains any items and you close your browser without submitting your order to our commerce server, you will not be charged for any items that are not processed, but you may find these items still in your Shopping Cart the next time you go shopping. You can always delete any item by simply changing the quantity to 0 and clicking the Update Cart button. A Note About Your Shopping Cart
ITC's online commerce system also uses a piece of software commonly called a “cookie” to keep track of your Shopping Cart. This “cookie,” which is stored on your computer, helps our commerce server identify you, allowing you to continue shopping and ensuring that as you select more items for purchase they go into the correct Shopping Cart. Some browsers have preferences that alert an end user when a cookie is being used, or in some cases, blocks the use of cookies altogether. ITC requires that your browser accept cookies in order to process your transactions. If you are having a problem with placing an order, please make sure that your browser's preferences are set to accept cookies. Pricing and Links
Both the small and large typeface preview pages, as well as preview pages for our other digital products, contain download links labeled “MAC” or “PC” that are used for ordering. When ordering typefaces, the large typeface previews also contain pricing information. (To get to the large preview, simply click on the name of the typeface in the small preview window.) It doesn't matter whether you select the MAC or PC link on the small preview page or the large typeface preview page, they both summon a request for that item.
Providing Your Personal Information
Once you finish placing items in the Shopping Cart, you will be ready to place your order. Once you click the Check Out button, you enter a Secure Socket Layer (“SSL”) on ITC's commerce server. ITC uses the most current encryption technology to protect your ordering information with the highest security possible. All information you provide during the transaction, including your credit card number, and all information and data delivered by the commerce server, is secure. (Recent versions of Netscape Navigator and Microsoft's Internet Explorer support SSL technology, but some other third-party browsers do not support the SSL technology.)
After clicking the Check Out button and accepting the terms of the License Agreement, you will then be presented with an Order Payment Information form, where you enter your personal information, including name, billing address, e-mail address, and credit card number, to complete the transaction. Once you have completed the form, click on the Confirm Order Information button. You will then be presented with a confirmation screen to recheck all order information. Upon verification, click on the Complete Order button. Downloading Your Data
Once your transaction is processed you will be presented with a page containing your Order Confirmation Number, you may want to make a note of this number, it will list your ordered products with a button to Download Now, you MUST download at this time. If you have ordered multiple items, you will need to download each item separately.
PLEASE NOTE: As downloading begins, Netscape Navigator users may get a dialog box warning that the file being downloaded is of type “application/octet.” Simply ignore this message and click on the dialog's Save File button. The downloaded file will have a unique file name followed by a suffix or file extension. The file extension refers to the platform compression used on the file. Here are two examples:
- ITC6333.EXE - WinZip compressed executable file for the PC
- ITC6334.hqx - StuffIt compressed file for the MAC
For Mac users: Macintosh end users need StuffIt Expander from Aladdin Systems to decompress the files. If you do not have this free utility, you can download it from Aladdin here. Even if you don't have the utility, continue to download the font file to your computer. After the download is completed, retrieve the utility and then simply drag and drop the .hqx package onto the expander and it will be decoded and decompressed automatically.
For PC users: To extract the font from the .EXE file simply double-click the file. The fonts will be decompressed and copied to a directory on your C: drive called “itcfonts”, unless you change the default directory after launching the executable file.
Problems While Downloading or Ordering?
If you experience an interruption or problems such as a phone line disconnection or system crash during downloading, we suggest that you first try to reinitiate the download. Technical Support
Should you have problems installing or using your typeface, check the Support section on our Web site, which contains a Frequently Asked Questions (FAQ) document outlining common problems when using and installing typefaces or please contact us. Free Utilities
The Support section on the ITC Web site also contains a few free software utilities for the Macintosh. One utility, the Fontek Character Chooser, can help you locate characters in your typeface, and Apple's LaserWriter Font Utility will aid in the downloading of fonts to a printer's hard disk or RAM. Also, our site's TypeTalk area provides links to other type-related Web sites, many of which offer additional utilities or advanced typographic or technical information. Licensing and Corporate Upgrades
The purchase of an ITC typeface or other digital product is really the purchase of a license to use the ITC typeface or product. As previoulsy stated, our standard end user license agreement allows for the installation of any typeface, regardless of which format is installed, on up to five (5) CPUs at one location. If you work for a small, medium or large corporation and would like to license the fonts for more than 5 CPUs, then you should contact ITC about upgrading your license to a “site license.” These licenses are very cost-effective and come with supporting documentation that confirm the scope of your license. ITC also offers “corporate licenses,” which allow the distribution and use of the typeface throughout the entire corporation, whether that corporation is located in one building or consists of different subsidiaries all over the globe. To purchase a multi-user license (MUL), add the product to your shopping cart and increase the number of users to the appropriate number on the cart page.
Questions about the ITC Web site or our commerce system? Contact us.
Thank you for using the Internet for your software purchases!
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